Mall Operations Lead — Tenant Relations & Compliance

D.M. Wenceslao & Associates Inc.; Parañaque; On-site; PHP 391,000 - 614,000; Full time

Job summary

D.M. Wenceslao & Associates Inc. seeks an experienced Mall Operations Supervisor to oversee ingress/egress, safety, cleanliness, and orderliness across the mall, coordinating with merchants and service providers.

You will develop mall standards, ensure government compliance, supervise non-technical permits, and lead tenant onboarding while maintaining strong relationships and timely communications to maximize store operations.

Qualifications

• Bachelor’s or related degree in engineering, commerce, marketing, or business management.
• 2–3 years of relevant experience in property or mall operations.
• Strong communication, negotiation and people management skills.
• Customer service orientation and relationship management.
• Ability to coordinate with multiple departments and vendors.

Responsibilities

• Supervise ingress/egress and ensure safety, cleanliness, and orderliness.
• Create mall operations standards and merchant house rules.
• Assist in ensuring compliance with government standards and procedures.
• Coordinate and lead programs for secure, efficient mall operations.
• Oversee tenant onboarding and monitor construction timelines.
• Manage service and outsourced personnel.
• Maintain harmonious relationships with tenants through effective communication.

Skills

Property Management

Negotiation Skills

People Management

Customer Service

Communication Skills

Relationship Management

Education

Bachelor’s Degree in Engineering (Electrical and Mechanical)

Bachelor’s Degree in Commerce

Bachelor’s Degree in Marketing

Bachelor’s Degree in Business Management

Job description

D.M. Wenceslao & Associates Inc. seeks an experienced Mall Operations Supervisor to oversee ingress/egress, safety, cleanliness, and orderliness across the mall, coordinating with merchants and service providers.

You will develop mall standards, ensure government compliance, supervise non-technical permits, and lead tenant onboarding while maintaining strong relationships and timely communications to maximize store operations.