Mall Operations Lead - Safety, Tenant Relations

Asticom Technology Inc; Cebu City; Sur place; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Asticom Technology Inc in Cebu City is seeking a Senior Associate Manager — Mall Operations to lead day-to-day facility management and service delivery at Gatewalk, Cebu. You will ensure the mall operates safely and efficiently, creating a welcoming environment for tenants and visitors.

You'll oversee engineering, security, housekeeping, and tenant support, drive continuous improvement, and coordinate with vendors.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Property Management, or related field.
• 3–5 years progressive experience in mall, commercial, or mixed-use operations — with at least 2 years in a supervisory or lead role.
• Proven experience managing facilities, tenant relations, and cross-functional teams in a retail/commercial environment.
• Familiarity with building systems, maintenance practices, safety regulations, and local Cebu ordinances.
• Strong leadership, problem-solving, and decision-making abilities — calm and decisive under pressure.
• Excellent communication skills in English and Cebuano; able to engage effectively with tenants, staff, authorities, and visitors.
• Willingness to work flexible hours, including weekends, evenings, and holidays; respond to after-hours emergencies as needed.
• Experience in Cebu-based mall or property operations is a strong advantage.

Responsabilités

• Oversee end-to-end mall operations including engineering, maintenance, security, housekeeping, waste, and tenant support.
• Monitor building systems and coordinate preventive/corrective maintenance to minimize downtime.
• Serve as operational liaison for tenants; address concerns and coordinate fit-outs.
• Enforce safety protocols, emergency preparedness, and regulatory compliance; lead drills.
• Supervise operations staff and contracted providers; set performance standards.
• Lead on-site response to emergencies; coordinate with security, tenants, and authorities.
• Monitor utility usage and expenses; identify cost-saving improvements.
• Prepare daily/weekly operations reports and maintain documentation.

Connaissances

Leadership

Communication

Problem-solving

Decision-making

English & Cebuano

Flexibility

Formation

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Property Management

Description du poste

Asticom Technology Inc in Cebu City is seeking a Senior Associate Manager — Mall Operations to lead day-to-day facility management and service delivery at Gatewalk, Cebu. You will ensure the mall operates safely and efficiently, creating a welcoming environment for tenants and visitors.

You'll oversee engineering, security, housekeeping, and tenant support, drive continuous improvement, and coordinate with vendors.