Mall Operations Lead & Customer Service Supervisor

LKY Group; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

LKY Group in Manila invites a hands-on operations lead for mall management to oversee daily activities, coordinate staff, and ensure exceptional customer service across all tenants and shoppers.

The role focuses on supervising a diverse team, enforcing standards, resolving escalations, and driving smooth operations, security, cleanliness, and guest satisfaction within the mall environment.

Responsibilities

• Lead the day-to-day operations of the mall, supervise the team, and uphold a high standard of customer service.

Job description

LKY Group in Manila invites a hands-on operations lead for mall management to oversee daily activities, coordinate staff, and ensure exceptional customer service across all tenants and shoppers.

The role focuses on supervising a diverse team, enforcing standards, resolving escalations, and driving smooth operations, security, cleanliness, and guest satisfaction within the mall environment.