Operations Manager (Mall Management)

HRTx Inc; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

HRTx Inc is seeking an Operations Manager (Mall Management) to oversee the overall management and operational performance of a mall property in Cebu City. The role focuses on maintaining safety, quality, and a positive shopping environment while driving customer engagement and patronage.

You will lead building administration, tenant relations, and operational reporting, ensuring compliance with codes and company standards.

Qualifications

• Bachelor's degree in Business Administration, Property Management, or a related field.
• At least 5 years of experience in mall or property operations, preferably in a supervisory capacity.
• Strong knowledge of facilities management and safety compliance.
• Excellent communication, organizational, and people management skills.
• Analytical mindset with the ability to monitor performance and prepare operational reports.

Responsibilities

• Oversee Building Administration & Property Management to ensure safe, clean, and functional mall facilities.
• Serve as primary liaison with mall tenants, enforce policies, and cultivate cooperative relationships.
• Monitor Tenant Sales Performance and support tenants in improving productivity and staffing for service quality.
• Collaborate with Marketing to plan mall events, promotions, and customer engagement programs.
• Manage day-to-day administrative functions including reporting, budgeting, and team supervision.

Skills

People management

Communication

Analytical mindset

Facilities management

Education

Bachelor's degree in Business Administration or Property Management

Job description

Operations Manager (Mall Management)

Location: Cebu City
Work Setup: Full OnsiteWork Schedule: 6 days a week

Position Overview

The Operations Manager (Mall Management) is responsible for supporting the overall management and operational performance of the mall property. The role ensures that all aspects of mall operations are running efficiently, profitably, and in alignment with company standards and stakeholder expectations.

The incumbent plays a key role in upholding the physical quality of the property, maintaining a safe and pleasant shopping environment, and driving initiatives that enhance the customer experience and encourage continued patronage.

Areas of Responsibility

• Building Administration and Property Management
• Tenant Relations
• Tenant Sales Performance
• Marketing Initiatives
• Administrative Management

Key Responsibilities

Building Administration & Property Management Oversee the maintenance and upkeep of all mall facilities to ensure a clean, safe, and functional environment. Coordinate with contractors and service providers, ensure compliance with building codes and safety regulations, and support property improvement projects.

Tenant Relations Act as the main operational liaison for mall tenants. Address concerns promptly, enforce mall policies and lease obligations, and cultivate a cooperative working relationship with all store operators to maintain a well-functioning retail community.

Tenant Sales Performance Monitor store performance across the mall, identify opportunities to support tenants in improving productivity, and ensure adequate staffing levels are maintained to deliver quality customer service at all times.

Marketing Initiatives Collaborate with the marketing team in planning and executing mall events, promotions, and customer engagement programs. Provide operational support to ensure activations are carried out smoothly and effectively.

Administrative Management Handle day-to-day administrative functions including documentation, reporting, budget monitoring, and team supervision. Coordinate with relevant departments and ensure all operational policies and procedures are consistently implemented.

Qualifications

• Bachelor's degree in Business Administration, Property Management, or a related field
• At least 5 years of experience in mall or property operations, preferably in a supervisory capacity
• Strong knowledge of facilities management and safety compliance
• Excellent communication, organizational, and people management skills
• Analytical mindset with the ability to monitor performance and prepare operational reports