Mall Operations & Tenant Experience Leader

HRTx Inc; Pila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

HRTx Inc in Laguna, Philippines seeks a Mall Operations Manager to oversee daily mall operations, facilities, and safety at a premier retail center. You will lead leasing support, tenant relations, budget monitoring, and risk management while driving guest experience and revenue targets.

The role requires strong leadership, cross-functional collaboration, and a track record of managing large commercial properties, ensuring high standards of service and operational efficiency.

Qualifications

• Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering, or a related field.
• At least 5-8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Oversee daily operations of the mall, ensuring facilities, equipment, and common areas are properly maintained.
• Coordinate with engineering, security, housekeeping, and maintenance teams to maintain operational efficiency.
• Ensure the property meets high standards of cleanliness, safety, and functionality.
• Build and maintain strong relationships with tenants and retailers; ensure lease compliance and onboarding support.
• Manage operating budgets, expenses, revenue initiatives, and occupancy targets; provide performance reports.
• Deliver a welcoming customer experience and drive foot traffic; address feedback promptly.
• Collaborate with marketing to support mall promotions and events; ensure readiness for launches.
• Ensure compliance with local regulations, safety standards, and company policies; coordinate inspections and permits.
• Lead and supervise operations, facilities, and support staff; foster teamwork and service excellence.

Education

Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering, or a related field

Job description

HRTx Inc in Laguna, Philippines seeks a Mall Operations Manager to oversee daily mall operations, facilities, and safety at a premier retail center. You will lead leasing support, tenant relations, budget monitoring, and risk management while driving guest experience and revenue targets.

The role requires strong leadership, cross-functional collaboration, and a track record of managing large commercial properties, ensuring high standards of service and operational efficiency.