Senior Leasing & Mall Operations Lead

Filinvest Group; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Festival Mall, Inc. in the Philippines is seeking an Assistant Leasing and Operations Manager to support efficient daily mall operations, drive leasing activities to maximize occupancy, rental revenues, and tenant mix, and ensure a seamless customer experience.

You will bridge operational excellence with strategic leasing, coordinate with Engineering, Leasing, Security, Marketing and Finance, manage tenant turnover, prepare leasing reports, and monitor compliance with insurance and safety

Qualifications

• Bachelor's degree or higher in a business/real estate related field.
• Experience in mall operations, property management, or retail leasing is preferred.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Office and basic data analysis.

Responsibilities

• Leads in planning, reviewing, and implementing tenant mix to ensure market relevance and customer appeal.
• Monitor leasing performance and reassess tenant zoning based on trends and customer feedback.
• Identify and establish relationships with potential tenants and retail brands.
• Conduct negotiations to secure lease sign-ups aligned with project timelines and revenue targets.
• Prepare brand profiles, leasing proposals, and attractive sign-off schemes to drive occupancy.
• Ensure rental rates are within approved budgets and conduct basic rental studies.
• Coordinate site visits and requirements with prospective tenants.
• Prepare and submit regular leasing reports (weekly updates, leasing take-up, sales growth, rental studies).
• Ensure smooth turnover of units to new tenants, including orientation on mall requirements, house rules, and pre-construction/pre-operation checklists.
• Act as liaison between tenants and mall departments (Engineering, Leasing, Security, Marketing, Finance).
• Facilitate and monitor compliance with insurance, permits, safety, and other statutory requirements.
• Address tenant inquiries, concerns, and escalations; recommend solutions in coordination with relevant departments.
• Monitor tenant participation in mall-mandated programs (e.g., pest control, kitchen exhaust, environmental compliance).
• Manage tenant exit/egress process, ensuring proper documentation and timely turnover of spaces.
• Attend to customer inquiries and complaints, ensuring prompt resolution and service recovery.
• Support implementation of mall safety, security, and emergency response programs.
• Participate in emergency drills and enforce health, safety, and environment (EHS) compliance.
• Prepare regular operational reports (tenant updates, insurance, progress reports, egress reports).
• Assist in audits, inspections, and operational reviews.

Skills

Negotiation

Marketing

Business Development

Financial & Data Analysis

Problem Solving

Customer Service

Attention to Detail

Compliance Monitoring

Professionalism

Flexibility

Education

Bachelor's degree in Business Administration, Real Estate Management, Marketing, or related field

Tools

Microsoft Office

Job description

Festival Mall, Inc. in the Philippines is seeking an Assistant Leasing and Operations Manager to support efficient daily mall operations, drive leasing activities to maximize occupancy, rental revenues, and tenant mix, and ensure a seamless customer experience.

You will bridge operational excellence with strategic leasing, coordinate with Engineering, Leasing, Security, Marketing and Finance, manage tenant turnover, prepare leasing reports, and monitor compliance with insurance and safety