Mall Operations Director — Growth & Tenant Success

PM Consulting; Canlandog; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

PM Consulting is seeking a Senior Mall Manager to oversee all aspects of mall operations, ensuring day-to-day management, tenant satisfaction, and profitability. The role drives sales, foot traffic, and maintains high service standards.

Responsibilities include overseeing facilities, security, and customer service, managing budgets, and collaborating with marketing and leasing to execute promotional events.

Qualifications

• Bachelor's degree in business-related field required.
• Strong leadership and stakeholder management skills essential.
• Experience in mall/retail management is required.

Responsibilities

• Oversee daily mall operations including facilities, security, housekeeping, and customer service.
• Develop strategies to boost performance, foot traffic, and tenant sales.
• Maintain strong tenant relationships and ensure lease compliance.
• Manage budgets, financial planning, and expense control to meet revenue targets.
• Collaborate with marketing, leasing, and operations to execute events.
• Ensure compliance with policies, safety regulations, and government requirements.
• Lead mall operations teams to deliver high-quality service.
• Prepare reports on performance and provide insights to management.

Skills

Leadership

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration, Marketing, Hospitality, Property Management, or a related field

Job description

PM Consulting is seeking a Senior Mall Manager to oversee all aspects of mall operations, ensuring day-to-day management, tenant satisfaction, and profitability. The role drives sales, foot traffic, and maintains high service standards.

Responsibilities include overseeing facilities, security, and customer service, managing budgets, and collaborating with marketing and leasing to execute promotional events.