Mall Transformation & Experience Leader

Ayala Malls; Metro Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Ayala Malls seeks a General Manager to provide leadership for the commercial, operational, and experiential performance of a mall. The role ensures financial targets are met, customer experience is excellent, and tenant relationships are strong while complying with safety and corporate standards.

The candidate will lead cross-functional teams in Leasing, Marketing, Tenant Relations, and Asset Management, driving value and community engagement across the mall portfolio.

Qualifications

• 9+ years of leadership in retail real estate, shopping centre management, hospitality, operations, or related sectors.
• Experience managing large teams and multi-disciplinary operations.
• Strong commercial background with exposure to financial performance management.

Responsibilities

• Leads and executes the mall’s overall strategic direction, goals, and initiatives, including budget planning and forecasting.
• Oversees efficient day-to-day mall operations, ensuring high service standards, safety, compliance, and operational excellence.
• Drives financial performance through budget management, cost efficiency, merchant performance reviews, and sales analysis.

Skills

People leadership

Financial acumen

Strategic planning

Stakeholder management

Education

Bachelor's Degree in Business/Real Estate/Hospitality/Engineering

MBA or related Master’s Degree (advantage)

Job description

Ayala Malls seeks a General Manager to provide leadership for the commercial, operational, and experiential performance of a mall. The role ensures financial targets are met, customer experience is excellent, and tenant relationships are strong while complying with safety and corporate standards.

The candidate will lead cross-functional teams in Leasing, Marketing, Tenant Relations, and Asset Management, driving value and community engagement across the mall portfolio.