Mall Leasing & Operations Lead: Growth & Tenant Experience

Chroma Hospitality, Inc.; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Festival Supermall, Inc. is seeking an Operations & Leasing Associate Manager to oversee daily operations of the mall, drive leasing activities, and maximize occupancy and revenue while ensuring tenant satisfaction and a seamless customer experience.

The role bridges operational excellence with strategic leasing, coordinating with Engineering, Leasing, Security, Marketing, and Finance to align on requirements, safety, and performance reporting.

Qualifications

• Bachelor's degree or equivalent in business/real estate/marketing or related field.
• 5–8 years of combined experience in mall operations, property management, or retail leasing.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office and basic data analysis.
• Knowledge of tenant coordination, leasing contracts, and mall operations standards is an advantage.
• Flexible to work on shifting schedules aligned with retail operations.

Responsibilities

• Leads in planning, reviewing, and implementing tenant mix to ensure market relevance and customer appeal.
• Monitor leasing performance and reassess tenant zoning based on trends and customer feedback.
• Identify and establish relationships with potential tenants and retail brands.
• Conduct negotiations to secure lease sign-ups aligned with project timelines and revenue targets.
• Prepare brand profiles, leasing proposals, and attractive sign-off schemes to drive occupancy.
• Ensure rental rates are within approved budgets and conduct basic rental studies.
• Coordinate site visits and requirements with prospective tenants.
• Prepare and submit regular leasing reports (weekly updates, leasing take-up, sales growth, rental studies).
• Ensure smooth turnover of units to new tenants, including orientation on mall requirements, house rules, and pre-construction/pre-operation checklists.
• Act as liaison between tenants and mall departments (Engineering, Leasing, Security, Marketing, Finance).
• Facilitate and monitor compliance with insurance, permits, safety, and other statutory requirements.
• Address tenant inquiries, concerns, and escalations; recommend solutions in coordination with relevant departments.
• Monitor tenant participation in mall-mandated programs (e.g., pest control, kitchen exhaust, environmental compliance).
• Manage tenant exit/egress process, ensuring proper documentation and timely turnover of spaces.
• Attend to customer inquiries and complaints, ensuring prompt resolution and service recovery.
• Support implementation of mall safety, security, and emergency response programs.
• Participate in emergency drills and enforce health, safety, and environment (EHS) compliance.
• Prepare regular operational reports (tenant updates, insurance, progress reports, egress reports).
• Assist in audits, inspections, and operational reviews.

Skills

Negotiation

Marketing

Business Development

Financial Analysis

Data Analysis

Problem Solving

Customer Service

Attention to Detail

Compliance Monitoring

Professionalism

Flexibility

Stakeholder Management

Education

Bachelor's degree in Business Administration, Real Estate Management, Marketing, or related field

Tools

Microsoft Office

Job description

Festival Supermall, Inc. is seeking an Operations & Leasing Associate Manager to oversee daily operations of the mall, drive leasing activities, and maximize occupancy and revenue while ensuring tenant satisfaction and a seamless customer experience.

The role bridges operational excellence with strategic leasing, coordinating with Engineering, Leasing, Security, Marketing, and Finance to align on requirements, safety, and performance reporting.