(m) Weekends off - Paid training - Pure chat - Customer Service Representatives

Sapient Global Services; Caloocan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job summary

A customer service solutions provider in Caloocan is seeking Non-Voice Customer Service Representatives. This role requires handling customer inquiries through chat and email, with no phone interaction. The ideal candidate is detail-oriented and should be a high school graduate. Benefits include paid training, commissions, and incentives. Applicants can expect a dynamic schedule, including shifts on weekends and holidays. Join us for a rewarding job experience and professional development opportunities.

Qualifications

• Detail-oriented, solution-driven, and customer-focused.
• Detail-oriented and customer-focused.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information about products, services, or accounts.
• Resolve issues efficiently and professionally.
• Document all interactions in the system.
• Escalate complex concerns to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Detail-oriented

Solution-driven

Customer-focused

Education

High School or Senior High School graduate

Job description

(m) Weekends off - Paid training - Pure chat - Customer Service Representatives

On-site - Caloocan No Exp Required High/Senior High School Full-time

Job Description

We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information about products, services, or accounts
• Resolve issues efficiently and professionally
• Document all interactions in the system
• Escalate complex concerns to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on non-voice processes and platforms

Requirements

• High School or Senior High School graduate (College preferred)
• Detail-oriented, solution-driven, and customer-focused

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