Luxury F&B Service Leader | Guest Experience

Shangri-La Group; Philippines; In loco; PHP 558.000 - 893.000; Tempo pieno

Descrizione del lavoro

Makati Shangri-La in Manila seeks a Service Leader - Food & Beverage (Sinfully) to drive guest satisfaction and service excellence in a luxury setting. You will lead the restaurant team, engage guests, and ensure top-quality standards across daily operations.

The role requires strong English communication, passion for F&B, and a collaborative, self-motivated approach. This is a frontline leadership position within a premier hotel.

Competenze

• Passion for Food & Beverage.
• Loves interacting with guests.
• Believes in teamwork.
• Fluent in English (and local language).
• Preferably experience in luxury restaurant or 5* hotel background.
• Self-starter and team player.
• Enjoys being challenged.

Mansioni

• Interact with restaurant guests and maintain high quality service standards.
• Motivate team members and maintain a high level of team spirit.
• Handle guest complaints effectively and professionally.
• Look for ways to increase satisfaction from Colleague, Guest and Owner perspective.
• Support daily operation with forecasting, weekly schedules, and restaurant profitability evaluation.
• Take responsibility, with the Service Manager, for the restaurant's look and atmosphere.

Conoscenze

Guest interaction

Team leadership

English fluency

Descrizione del lavoro

Makati Shangri-La in Manila seeks a Service Leader - Food & Beverage (Sinfully) to drive guest satisfaction and service excellence in a luxury setting. You will lead the restaurant team, engage guests, and ensure top-quality standards across daily operations.

The role requires strong English communication, passion for F&B, and a collaborative, self-motivated approach. This is a frontline leadership position within a premier hotel.