Service Leader - F&B (Sinfully)

Shangri-La Group; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Makati Shangri-La in Manila seeks a Service Leader – Food and Beverage to drive guest-centric service in our luxury restaurant brand. You will lead a team, uphold premium standards, and elevate guest experiences in a prestigious setting.

Join a high-end environment where you collaborate with the Service Manager on forecasting, scheduling, and profitability while shaping the restaurant's look and atmosphere to reflect elite hospitality.

Qualifications

• Experience in luxury restaurant or 5-star hotel environments preferred.
• Excellent guest service mindset with strong communication in English.
• Able to lead and motivate a service team.
• Comfortable handling guest complaints professionally.
• Collaborative with Service Manager on forecasting and operations.
• Passionate about creating high-end ambiance and decor quality.

Responsibilities

• Interact and engage with restaurant guests and maintain high quality service standards.
• Motivate team members and maintain a high level of team spirit.
• Handle guest complaints effectively and professionally.
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective.
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

Skills

Passion for F&B

Guest interactions

Team spirit

Fluent English

Luxury hospitality

Self-starter

Team player

Challenge-driven

Job description

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader – Food and Beverage (Sinfully).

As a Service Leader – Food and Beverage (Sinfully), we rely on you to:

• Interact and engage with restaurant guests and maintain high quality service standards
• Motivate team members and maintain a high level of team spirit
• Handle guest complaints effectively and professionally
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We Are Looking For Someone Who

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for?