F&B Service Leader — Luxury Hotel Guest Experience

Shangri-La Group; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Makati Shangri-La in Manila seeks a Service Leader – Food and Beverage to drive guest-centric service in our luxury restaurant brand. You will lead a team, uphold premium standards, and elevate guest experiences in a prestigious setting.

Join a high-end environment where you collaborate with the Service Manager on forecasting, scheduling, and profitability while shaping the restaurant's look and atmosphere to reflect elite hospitality.

Qualifications

• Experience in luxury restaurant or 5-star hotel environments preferred.
• Excellent guest service mindset with strong communication in English.
• Able to lead and motivate a service team.
• Comfortable handling guest complaints professionally.
• Collaborative with Service Manager on forecasting and operations.
• Passionate about creating high-end ambiance and decor quality.

Responsibilities

• Interact and engage with restaurant guests and maintain high quality service standards.
• Motivate team members and maintain a high level of team spirit.
• Handle guest complaints effectively and professionally.
• Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective.
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

Skills

Passion for F&B

Guest interactions

Team spirit

Fluent English

Luxury hospitality

Self-starter

Team player

Challenge-driven

Job description

Makati Shangri-La in Manila seeks a Service Leader – Food and Beverage to drive guest-centric service in our luxury restaurant brand. You will lead a team, uphold premium standards, and elevate guest experiences in a prestigious setting.

Join a high-end environment where you collaborate with the Service Manager on forecasting, scheduling, and profitability while shaping the restaurant's look and atmosphere to reflect elite hospitality.