Luxury F&B Service Leader — Elevate Guest Experience

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

Makati Shangri-La, Manila is recruiting a Service Leader - Food and Beverage (Sinfully) to lead guest interactions and maintain top-tier service standards in a luxury hotel setting. You will motivate the team, manage guest complaints, and collaborate with the Service Manager on daily operations and profitability aspects.

The ideal candidate loves F&B, enjoys guest engagement, and works well in a team. Fluency in English and the local language is expected, with experience in luxury dining or

Qualifications

• Passion for Food & Beverage.
• Fluent in English and local language.
• Experience in luxury restaurant or 5-star hotel is preferred.
• Self-starter and team player.

Responsibilities

• Interact and engage with restaurant guests while upholding high service standards.
• Motivate and support the restaurant team to sustain a positive team spirit.
• Handle guest complaints professionally and effectively.
• Strive to improve satisfaction for Colleague, Guest and Owner perspectives.
• Assist with daily operations in collaboration with the Service Manager; help with monthly forecasting, weekly scheduling and restaurant profitability evaluation.
• Oversee the overall look and feel of the restaurant in partnership with the Service Manager, including decor and atmosphere.

Skills

Guest interaction

Team leadership

English fluency

Guest complaint handling

Job description

Makati Shangri-La, Manila is recruiting a Service Leader - Food and Beverage (Sinfully) to lead guest interactions and maintain top-tier service standards in a luxury hotel setting. You will motivate the team, manage guest complaints, and collaborate with the Service Manager on daily operations and profitability aspects.

The ideal candidate loves F&B, enjoys guest engagement, and works well in a team. Fluency in English and the local language is expected, with experience in luxury dining or