F&B Service Leader – Lobby Lounge

Shangri-La Group; Manila; On-site; PHP 446,400 - 781,200; Full time

Job summary

Shangri-La Group is seeking a Service Leader – Food and Beverage (Lobby Lounge) to elevate guest experiences in a luxury setting in Manila. You will lead service standards, coordinate with the Service Manager, and ensure profitability while maintaining top-tier quality.

Ideal candidates are passionate about F&B, enjoy guest interaction, and thrive in a collaborative, high-energy environment that demands excellence and a strong team spirit.

Qualifications

• Must have strong interest in Food & Beverage operations.
• Excellent guest interaction and service skills.
• Ability to work effectively in a team and under pressure.

Responsibilities

• Maximize profits and maintain F&B quality and guest satisfaction.
• Ensure service levels align with F&B brand standards.
• Assist the manager to ensure proper functioning of all F&B service phases.
• Interact with guests and maintain high service standards.
• Motivate team members and maintain team spirit.
• Handle guest complaints professionally.
• Contribute to guest, colleague, and owner satisfaction improvements.
• Support daily operations with forecasting, scheduling, and profitability evaluation.
• Take responsibility for restaurant look and atmosphere in partnership with the Service Manager.

Skills

Passion for F&B

Guest interaction

Teamwork

Fluency in English

Luxury/hospitality background

Self-starter

Willingness to be challenged

Job description

Shangri-La Group is seeking a Service Leader – Food and Beverage (Lobby Lounge) to elevate guest experiences in a luxury setting in Manila. You will lead service standards, coordinate with the Service Manager, and ensure profitability while maintaining top-tier quality.

Ideal candidates are passionate about F&B, enjoy guest interaction, and thrive in a collaborative, high-energy environment that demands excellence and a strong team spirit.