Health Club Service Leader - Elevate Guest Experience

Shangri-La Group; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Makati Shangri-La, Manila, is seeking a Service Leader - Health Club to oversee daily Health Club & Spa operations and ensure an exceptional guest experience. The role focuses on managing recreation activities, driving revenue, and maintaining high guest satisfaction in a premier Manila hotel.

Ideal candidates will have a background in a 5-star international hotel, strong English communication, and effective leadership with the ability to motivate a team and manage performance.

Qualifications

• Takes pride in being a hotelier.
• Committed to serving guests of the highest quality with a welcoming manner.
• Enjoys interacting with people.
• Communicates fluently in English and the local language.
• Has experience in an international 5* hotel is advantageous.
• Is a friendly, helpful and trustworthy leader.
• Has strong performance management skills.
• Loves to be creative with an eye for detail.

Responsibilities

• Ensure a smooth and efficient daily operation in the Health Club & Spa.
• Manage the hotel recreation activities.
• Maximize the guests’ hotel experience.
• Maximize the revenue.
• Maintain positive customer relationships.
• Check with guests and ensure guest satisfaction.
• Respond to complaints of customers promptly.
• Provide assistance to team members when necessary.

Skills

Hotelier

Guest service

Interpersonal skills

English fluency

5★ hotel experience

Leadership

Performance management

Attention to detail

Job description

Makati Shangri-La, Manila, is seeking a Service Leader - Health Club to oversee daily Health Club & Spa operations and ensure an exceptional guest experience. The role focuses on managing recreation activities, driving revenue, and maintaining high guest satisfaction in a premier Manila hotel.

Ideal candidates will have a background in a 5-star international hotel, strong English communication, and effective leadership with the ability to motivate a team and manage performance.