Service Associate - F&B (Shang Palace)

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Makati Shangri-La, Manila is hiring a Service Associate - Food and Beverage to support daily restaurant operations and deliver premium guest service. The role emphasizes guest satisfaction, smooth section operation, and creating an exceptional dining experience in a luxury hotel setting.

Ideal candidates possess a passion for F&B, excellent English communication, a welcoming manner, and a willingness to work shifts. Prior experience in a luxury restaurant or 5* hotel is preferred.

Qualifications

• Passion for Food & Beverage and guest satisfaction.
• Fluent English communication and welcoming demeanor.
• Prior experience in luxury dining or 5* hotel preferred.
• Willingness to work shifts and learn culinary trends.

Responsibilities

• Support the daily operation of the restaurant.
• Provide high quality service to restaurant guests.
• Ensure the smooth operation of the assigned work section.
• Continuously seek ways to enhance guest satisfaction.
• Create an exceptional dining experience for guests.

Skills

Guest service

English fluency

Hospitality

Shift work

Attention to quality

Problem solving

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Food and Beverage.

As a Service Service Associate - Food and Beverage, we rely on you to:

• Support the daily operation of the restaurant
• Provide a high quality service to restaurant guests
• Ensure the smooth operation of the work section appointed
• Consistently lookfor ways to enhance guest satisfaction
• Create an exceptional experience for our guests

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Communicates with fluency in English (as well as the local language)
• Preferably has working experience in either a luxury restaurant or a 5* hotel
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts