Lux Executive Lounge Concierge

Okada Manila; Metro Manila; Sur place; PHP 357 000 - 513 000; Plein temps

Résumé du poste

Okada Manila is seeking an Executive Lounge Agent to deliver luxury guest experiences by efficiently handling check-in and check-out, processing transactions, and escorting guests to their rooms. Maintain a clean, organized reception and service area while responding promptly to guest inquiries in a dynamic environment.

As a key representative, you will uphold Forbes Travel Guide standards, maintain knowledge of facilities and events, and provide attentive service during meals, upsell menu

Qualifications

• College level education in any field or equivalent training.
• Hospitality degree preferred for higher eligibility.
• 1-2 years in Front Office and/or F&B in a luxury setting.
• Experience on Executive/Club Floor is a plus.
• Fluent English, excellent guest-service mindset.

Responsabilités

• Perform check-in/check-out with accurate room allocation and payments.
• Process cash/cards, balanced cash float daily with reports.
• Handle calls, emails, and reports; upsell hotel services.
• Assist with night audits, end-of-day reports, and currency exchange.
• Maintain lounge cleanliness and service standards per Forbes Travel Guide.

Connaissances

MS Office

Multitasking

Customer service

English fluency

Bartending knowledge

Formation

Hospitality degree preferred

Certificate or above qualification advantageous

Outils

OPERA PMS

GESS

Salto

Agilysys Desktop

DigiValet Dashboard

EDC Machines

Optii

Baggage Handling System

POS systems

Description du poste

Okada Manila is seeking an Executive Lounge Agent to deliver luxury guest experiences by efficiently handling check-in and check-out, processing transactions, and escorting guests to their rooms. Maintain a clean, organized reception and service area while responding promptly to guest inquiries in a dynamic environment.

As a key representative, you will uphold Forbes Travel Guide standards, maintain knowledge of facilities and events, and provide attentive service during meals, upsell menu