VIP Host Representative

Dragon Palace Group Corporation; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Professional development opportunities

Chance to become a permanent/regular employee

Job summary

A premier luxury resort is seeking confident and customer-focused individuals to provide exceptional service for VIP guests. Responsibilities include greeting guests, assisting with inquiries, and coordinating gaming arrangements. The ideal candidate will have a bachelor's degree in a relevant field and at least one year of experience in luxury hospitality or casino operations. This role offers opportunities for professional development and the possibility of becoming a regular employee.

Qualifications

• A minimum of 1 year of experience in casino operations, VIP services, or luxury hospitality.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greet guests and VIP players warmly and professionally upon arrival.
• Assist guest queries and processes related to membership and gaming programs.
• Coordinate arrangements related to gaming activities and preferences.

Skills

Strong communication skills

Ability to engage professionally with clients

Charismatic and poised demeanor

Education

Bachelor’s degree in Hospitality Management, Marketing, Tourism, or related field

Job description

We’re looking forconfident, charming, and customer-focused individuals who know how to create agood experience for our VIP guests.

KEY RESPONSIBILITIES

• Greeting guest and VIP players warmly and professionally upon arrival.
• Assist guest queries and processes relating to membership, gaming programs, promotions & events and other related inquiries.
• Coordinate arrangements related to gaming activities, preferences and stay of guests, ensure coordination with other departments is seamless and arrangements are facilitated accordingly.
• Maintain current product knowledge of events and facilities including gaming, food & beverages and entertainment to ensure guest receive accurate, timely information and advice.
• Achieve and promote a high standard of service level and professionalism through proactive engagement with guest.
• Performs other tasks that maybe assigned by the Management from time to time.

REQUIREMENTS

• Bachelor’s degree in Hospitality Management, Marketing, Tourism, or a related field is preferred.
• A minimum of 1 year of experience in casino operations, VIP services, hotel guest relations, or luxury hospitality is required.
• Charismatic, graceful, and poised, capable of representing the casino’s premium image.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills, capable of engaging professionally with clients and colleagues of various nationalities.

WHAT WE OFFER

• A chance to work at Okada Manila, a premier luxury resort and high-end destination
• Opportunity to become a permanent/regular employee
• Opportunities for professional development and career advancement