Guest Experience Captain

Okada Manila; Manila; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Okada Manila is seeking a service-oriented team member to maintain a clean dining area, take and process orders, and ensure a seamless guest experience in a fast-paced environment. You will handle payments, upsell menu items, assist in bar operations, stock stations, and coordinate with kitchen and management to deliver exceptional hospitality.

Responsibilities include promoting specials, ensuring accurate settlements, and maintaining inventory and equipment to support smooth service and guest

Qualifications

• Senior High School graduate.
• Minimum 1 year experience in a 5-star establishment.

Responsibilities

• Maintains the casino floor’s cleanliness and orderliness by checking the stations and organizing the mis en place to offer prompt and efficient service and ensures smooth flow of operations.
• Promotes and upsells menu items and beverages by informing the guests about menu specials, limited-time offers and promotions to maximize revenue and encourage additional sales
• Process guest payments accurately and efficiently, including cash, credit card, vouchers, discount for both employees and Reward Circle member and awarding of points transactions to ensure correct settlements and accurate collection of all sales.
• Manages bar operations, which includes setting up the bar, performing daily inventories and monitoring breakages, and ensuring the proper functioning of bar equipment to uphold operational efficiency and enhance guest experience.
• Ensures server stations are adequately stocked with napkins, cutleries and condiments by checking each stations regularly to meet guest needs and maintain a smooth flow of table service.
• Stays attentive and proactive in managing casino guest needs and addressing concerns promptly by checking on the guests to address any additional request, resolve any issues they may have to improve guest satisfaction.
• Continuously monitors casino related equipment by promptly reporting any damaged or defective items to the relevant departments to ensure it remains in good condition and prevent slow service.
• Works effectively with kitchen staff and management by communicating clearly with team members to coordinate service and address any issues that arise to ensure positive work environment and guest experience.
• Performs additional tasks and responsibilities as directed by the immediate superior.

Skills

Customer service

Cash handling

Upselling

Education

Senior High School graduate

Job description

Okada Manila is seeking a service-oriented team member to maintain a clean dining area, take and process orders, and ensure a seamless guest experience in a fast-paced environment. You will handle payments, upsell menu items, assist in bar operations, stock stations, and coordinate with kitchen and management to deliver exceptional hospitality.

Responsibilities include promoting specials, ensuring accurate settlements, and maintaining inventory and equipment to support smooth service and guest