Luxury Butler & Concierge – 5-Star Guest Experience

Okada Manila; Metro Manila; On-site; PHP 260,000 - 420,000; Full time

Job summary

Okada Manila in Manila is seeking a dedicated Guest Relations professional to anticipate guest needs, oversee services to suites and villas, and ensure outstanding satisfaction across all guest touchpoints.

You will manage reservations, assist guests with tours and luggage, handle in-room dining requests, and maintain accurate guest profiles, all while maintaining a polished, professional appearance and collaborating with hotel teams.

Qualifications

• Bachelor’s degree required; Hotel and Restaurant Management degree is an advantage.
• At least 2 years’ experience in a 5-star establishment or international property.
• Advanced understanding of hotel operations and guest services.
• Exceptional customer service and attention to detail.
• Fluent in English and Filipino; additional languages are a plus.

Responsibilities

• Anticipates guest needs and ensures satisfaction at all times.
• Serves suites and villas, including daily amenities and turndown services.
• Reviews reservations and assists guests from front of the hotel to suites.
• Handles meet and greet, in-room dining orders, and guest queries promptly.
• Records guest preferences and participates in trainings and briefings.
• Performs other duties as assigned by supervisor.

Skills

Customer service

English fluency

Filipino fluency

Attention to detail

Communication skills

Education

Bachelor’s degree in any course

Hotel & Restaurant Management degree (advantage)

Job description

Okada Manila in Manila is seeking a dedicated Guest Relations professional to anticipate guest needs, oversee services to suites and villas, and ensure outstanding satisfaction across all guest touchpoints.

You will manage reservations, assist guests with tours and luggage, handle in-room dining requests, and maintain accurate guest profiles, all while maintaining a polished, professional appearance and collaborating with hotel teams.