Luxury In-Room Concierge & Guest Experience

Okada Manila; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Okada Manila in Manila is seeking a hotel front office professional to deliver exceptional guest experiences across suites and villas. You will ensure service standards, manage in-room dining orders, and assist with guest amenities.

The role requires knowledge of front office systems, guest profile data, and strong communication skills to anticipate needs and resolve issues with courtesy.

Qualifications

• College degree in Hotel and Restaurant Management preferred.
• Preferably at least 2 years in a 5-star or international property.
• Proficient in MS Office and front office systems.
• Excellent guest relations and communication skills.

Responsibilities

• Provide highest quality friendly service to guests.
• Have knowledge of hotel operations and F&B service procedures for the assigned section.
• Ensure hotel standards and policies are applied correctly.
• Escort guests to suites/villas and assist with in-room dining orders.
• Handle daily amenities and review reservations.
• Attend briefings and training sessions as required.
• Maintain consistency in service quality.

Skills

Guest relations

Communication skills

MS Office

Education

Hotel and Restaurant Management degree

Tools

Opera PMS

Vision

GESS

Salto

Agilysis Desktop

Digivalet Dashboard

EDC Machines

Job description

Okada Manila in Manila is seeking a hotel front office professional to deliver exceptional guest experiences across suites and villas. You will ensure service standards, manage in-room dining orders, and assist with guest amenities.

The role requires knowledge of front office systems, guest profile data, and strong communication skills to anticipate needs and resolve issues with courtesy.