VIP Guest Services Agent - 5-Star Front Desk

Okada Manila; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Okada Manila in Manila invites applications for a Guest Services Agent to deliver a seamless guest journey from arrival to departure, with a focus on VIP guests and frontline front desk support.

The role requires college-level education, at least 1 year of frontline hotel experience in a 5-star setting, and proficiency with hotel PMS (Opera) and Microsoft Office. Ability to stand for long periods and physical fitness are essential.

Qualifications

• College level of any course or equivalent professional training.
• At least 1 year working experience as a hotel Operations front-liner at a 5-star hotel.
• Knowledgeable in Hotel Property Management Systems, preferably Opera.
• Proficient in Microsoft Office Applications.
• Can stand on their feet for a long period and capable of working outdoors.

Responsibilities

• Facilitates the check-in and check-out of hotel guests at the front desk, performs in-room check-in for VIP guests by using Opera and other systems.
• Maintains accurate and current information on property knowledge, promotions, events, and programs by attending daily briefings and reading materials.
• Inspects hotel rooms for VIP guests ensuring key cards work, cleanliness, and function of room features.
• Escorts guests to rooms and provides room orientation highlighting relevant features.
• Engages guests to extract preferences to create a memorable guest experience.
• Sets up rooms per supervisor instructions, especially for celebrations.
• Resolves guest issues or escalates to a senior manager to preserve relations.
• Communicates irregular practices to concerned Department Heads.
• Performs other duties as assigned by supervisors.

Skills

Hotel PMS Opera

Microsoft Office

Education

College level of any course or equivalent professional training

Job description

Okada Manila in Manila invites applications for a Guest Services Agent to deliver a seamless guest journey from arrival to departure, with a focus on VIP guests and frontline front desk support.

The role requires college-level education, at least 1 year of frontline hotel experience in a 5-star setting, and proficiency with hotel PMS (Opera) and Microsoft Office. Ability to stand for long periods and physical fitness are essential.