Loyalty Platform Engineer – CRM/Rewards

Home Credit Philippines; Taguig; Hybrid; PHP 700,000 - 1,300,000; Full time

Benefits offered by this job

Permanent dayshift

Up to 20% variable bonus

HMO on Day 1 and dependents

Mental health access

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Loyalty Platform Lead to oversee the loyalty program system across CRM, POS, and mobile apps, ensuring real-time accuracy and seamless user experience.

You will collaborate with product and IT teams to evolve the platform, manage data flows, and prevent latency or errors, while guiding stakeholders and delivering reliable customer engagement at scale.

Qualifications

• 3+ years in loyalty program management or customer engagement roles.
• Experience in solutioning – translating ideas into simple technical paths.
• Strong project and stakeholder management capabilities.

Responsibilities

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms.
• Ensure real-time points/rewards calculations and data sync across touchpoints.
• Build and maintain automation logic (IF-THIS-THEN-THEN) for the platform.
• Implement and monitor fraud detection protocols.
• Serve as troubleshooting support with IT/software and customer service teams.

Skills

Loyalty program mgmt

Customer engagement

Project management

Stakeholder management

Business-language translation

Entrepreneurial mindset

Communication skills

Tools

CRM systems

Loyalty platforms

Job description

Home Credit Philippines is seeking a Loyalty Platform Lead to oversee the loyalty program system across CRM, POS, and mobile apps, ensuring real-time accuracy and seamless user experience.

You will collaborate with product and IT teams to evolve the platform, manage data flows, and prevent latency or errors, while guiding stakeholders and delivering reliable customer engagement at scale.