CRM Loyalty Platform Architect

Home Credit Philippines; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Permanent dayshift

Bonus up to 20%

HMO on Day 1 and dependents

Mental health & wellness support

Wellness leaves & Birthday leave

Internal career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking a proactive Loyalty Program Manager to oversee the loyalty system across CRM, POS, and mobile channels. The role ensures accurate real-time rewards, seamless data synchronization, and ongoing platform automation.

You will collaborate with product and IT teams to reduce errors, implement fraud controls, and translate complex tech concepts into business language for stakeholders. A dynamic, customer-focused environment awaits.

Qualifications

• 3+ years in loyalty program management or customer engagement roles.
• Experience in solutioning and managing data flow.
• Project & stakeholder management.
• Ability to translate technical terms into simple business language.
• Entrepreneurial ownership—resourceful, results-driven and solution-oriented.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms.
• Ensure real-time, accurate points/rewards calculations and data sync across touchpoints.
• Build/maintain automation logic of the platform (IFTTT workflows).
• Implement and monitor fraud detection protocols.
• Act as troubleshooting support for technical debt or program glitches (collaboration with IT/software and customer service teams).

Skills

Loyalty program mgmt

Customer engagement

Data flow mgmt

Project management

Stakeholder mgmt

Communication

Tools

CRM platforms

Loyalty platforms

Job description

Home Credit Philippines is seeking a proactive Loyalty Program Manager to oversee the loyalty system across CRM, POS, and mobile channels. The role ensures accurate real-time rewards, seamless data synchronization, and ongoing platform automation.

You will collaborate with product and IT teams to reduce errors, implement fraud controls, and translate complex tech concepts into business language for stakeholders. A dynamic, customer-focused environment awaits.