Engagement Technical Specialist (CRM) (Loyalty Rewards)

Home Credit Philippines; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Permanent dayshift

Bonus up to 20%

HMO on Day 1 and dependents

Mental health & wellness support

Wellness leaves & Birthday leave

Internal career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking a proactive Loyalty Program Manager to oversee the loyalty system across CRM, POS, and mobile channels. The role ensures accurate real-time rewards, seamless data synchronization, and ongoing platform automation.

You will collaborate with product and IT teams to reduce errors, implement fraud controls, and translate complex tech concepts into business language for stakeholders. A dynamic, customer-focused environment awaits.

Qualifications

• 3+ years in loyalty program management or customer engagement roles.
• Experience in solutioning and managing data flow.
• Project & stakeholder management.
• Ability to translate technical terms into simple business language.
• Entrepreneurial ownership—resourceful, results-driven and solution-oriented.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms.
• Ensure real-time, accurate points/rewards calculations and data sync across touchpoints.
• Build/maintain automation logic of the platform (IFTTT workflows).
• Implement and monitor fraud detection protocols.
• Act as troubleshooting support for technical debt or program glitches (collaboration with IT/software and customer service teams).

Skills

Loyalty program mgmt

Customer engagement

Data flow mgmt

Project management

Stakeholder mgmt

Communication

Tools

CRM platforms

Loyalty platforms

Job description

The role is responsible for the technical integrity, scalability and security of the rewards ecosystem, ensuring that the billions of data points across CRM, POS and mobile app translate into accurate, real-time customer value. The role manages the systems evolution and likewise works hand-in-hand with product teams to ensure a seamless UI/UX when customers use the loyalty program. It leads the collaboration with IT teams and software providers.

What You’ll Do:

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms, while ensuring consistent refinement and support of the set-up
• Ensure that points/rewards are calculated accurately in real-time and that customer data is synced across all touchpoints to prevent latency or errors
• Build/maintain the automation logic of the platform (i.e. if-this-then-that workflows)
• Implement and monitor fraud detection protocols
• Act as troubleshooting support layer for any technical debt or program glitches (in collaboration with IT/software and customer service teams)

What you need to have:

• At least 3 years of experience in loyalty program management or customer engagement and retention roles, preferably in consumer finance, ecommerce/retail or FMCG
• Experience in solutioning – taking a complex business idea and figuring out the simplest technical path to build it – and managing data flow
• Project & stakeholder management
• Ability to translate technical terms into simple business language
• Entrepreneurial ownership—resourceful, results-driven and solution-oriented
• Excellent communication and stakeholder management skills

What Can Set You Apart:

• Experience with CRM and loyalty platforms is a strong advantage.
• Project management experience

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.