Product Technical Specialist (Loyalty Rewards)

Home Credit Philippines; Taguig; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

HMO on Day 1

HMO dependents coverage

Mental health and wellness access

Wellness Leaves

Birthday Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Loyalty Product Technical Specialist to oversee the loyalty platform, its integration with CRM, POS, and mobile channels, and to ensure secure, scalable real-time data flow. The role partners with product and IT teams to optimize UI/UX and prevent fraud while delivering reliable customer value.

The candidate will coordinate with cross-functional teams, translate technical terms into business language, and drive data-driven decisions for a growing rewards

Qualifications

• 3+ years in loyalty program management or customer engagement roles.
• Experience in solutioning – turning complex ideas into simple technical paths.

Responsibilities

• Manage loyalty program system integration with CRM, POS and mobile platforms.
• Ensure real-time points/rewards calculation and data synchronization across touchpoints.
• Build and maintain automation logic for the platform (IFTTT-style workflows).
• Implement and monitor fraud detection protocols.
• Serve as troubleshooting support with IT/software and customer service teams.

Skills

Loyalty program management

Data flows

Stakeholder management

Business communication

Tools

CRM platforms

Loyalty platforms

Job description

The Loyalty Product Technical Specialist bridges product integration, logic, automation, and data architecture to define the program’s technical structure. The role is responsible for the technical integrity, scalability and security of the rewards ecosystem, ensuring that the billions of data points across CRM, POS and mobile app translate into accurate, real-time customer value. The role manages the systems evolution and likewise works hand-in-hand with product teams to ensure a seamless UI/UX when customers use the loyalty program. It leads the collaboration with IT teams and software providers.

What You’ll Do

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms, while ensuring consistent refinement and support of the set-up
• Ensure that points/rewards are calculated accurately in real-time and that customer data is synced across all touchpoints to prevent latency or errors
• Build/maintain the automation logic of the platform (i.e. if-this-then-that workflows)
• Implement and monitor fraud detection protocols
• Act as troubleshooting support layer for any technical debt or program glitches (in collaboration with IT/software and customer service teams)

What You Need To Have

• At least 3 years of experience in loyalty program management or customer engagement and retention roles, preferably in consumer finance, ecommerce/retail or FMCG
• Experience in solutioning – taking a complex business idea and figuring out the simplest technical path to build it – and managing data flows
• Experience with CRM and loyalty platforms is a strong advantage.
• Ability to translate technical terms into simple business language
• Entrepreneurial ownership—resourceful, results-driven and solution-oriented
• Excellent communication and stakeholder management skills
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.