Product Technical Specialist (CRM) (Loyalty Rewards)

Home Credit Philippines; Taguig; Hybrid; PHP 700,000 - 1,300,000; Full time

Benefits offered by this job

Permanent dayshift

Up to 20% variable bonus

HMO on Day 1 and dependents

Mental health access

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Loyalty Platform Lead to oversee the loyalty program system across CRM, POS, and mobile apps, ensuring real-time accuracy and seamless user experience.

You will collaborate with product and IT teams to evolve the platform, manage data flows, and prevent latency or errors, while guiding stakeholders and delivering reliable customer engagement at scale.

Qualifications

• 3+ years in loyalty program management or customer engagement roles.
• Experience in solutioning – translating ideas into simple technical paths.
• Strong project and stakeholder management capabilities.

Responsibilities

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms.
• Ensure real-time points/rewards calculations and data sync across touchpoints.
• Build and maintain automation logic (IF-THIS-THEN-THEN) for the platform.
• Implement and monitor fraud detection protocols.
• Serve as troubleshooting support with IT/software and customer service teams.

Skills

Loyalty program mgmt

Customer engagement

Project management

Stakeholder management

Business-language translation

Entrepreneurial mindset

Communication skills

Tools

CRM systems

Loyalty platforms

Job description

The role is responsible for the technical integrity, scalability and security of the rewards ecosystem, ensuring that the billions of data points across CRM, POS and mobile app translate into accurate, real-time customer value. The role manages the systems evolution and likewise works hand-in-hand with product teams to ensure a seamless UI/UX when customers use the loyalty program. It leads the collaboration with IT teams and software providers.

What You’ll Do

• Manage the loyalty program system and its integration with CRM, POS and mobile platforms, while ensuring consistent refinement and support of the set-up

• Ensure that points/rewards are calculated accurately in real-time and that customer data is synced across all touchpoints to prevent latency or errors

• Build/maintain the automation logic of the platform (i.e. if-this-then-that workflows)

• Implement and monitor fraud detection protocols

• Act as troubleshooting support layer for any technical debt or program glitches (in collaboration with IT/software and customer service teams)

What you need to have

• At least 3 years of experience in loyalty program management or customer engagement and retention roles, preferably in consumer finance, ecommerce/retail or FMCG

• Experience in solutioning – taking a complex business idea and figuring out the simplest technical path to build it – and managing data flow

• Project & stakeholder management

• Ability to translate technical terms into simple business language

• Entrepreneurial ownership—resourceful, results-driven and solution-oriented

• Excellent communication and stakeholder management skills

What Can Set You Apart

• Experience with CRM and loyalty platforms is a strong advantage.

• Project management experience

Job Perks You'll Enjoy

• Permanent dayshift schedule

• Up to 20% variable performance-based bonus

• HMO on Day 1 and HMO dependents coverage including same-sex partners

• Access to mental health and wellness partners

• Wellness Leaves and Birthday Leave

• Internal career mobility options

• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

#LI-KL1