Logistics Order Tracking Specialist - Night Shift Makati

ISTA Personnel Solutions; Makati; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Health Insurance

Attendance Bonus

Paid time off

Night differential

Job summary

ISTA Solutions, an outsourcing company, is seeking an experienced Customer Service Representative to join our team in Makati. You will monitor orders, use tracking systems, and resolve issues while maintaining records and supporting customers with tracking and delivery inquiries.

The role requires at least 6 months of VOICE BPO experience, excellent English, and readiness to work onsite in Buendia, Makati on a night shift. We value teamwork and continuous learning in a supportive environment.

Qualifications

• At least 6 months BPO experience in a VOICE account.
• Excellent verbal and written English.
• Willing to work onsite in Buendia, Makati and night shift.

Responsibilities

• Monitor the progress of orders through processing stages: confirmation, packaging, shipping, delivery.
• Use company-specific tracking systems to maintain real-time order visibility.
• Identify and address discrepancies, delays, or errors in order processing promptly.
• Collaborate with relevant teams to resolve issues and prevent recurrence.
• Maintain accurate records of order information including tracking numbers and delivery dates.
• Generate reports on order status and performance metrics as needed.
• Assist customers with inquiries related to order status, tracking information, and delivery schedules.
• Handle customer concerns or complaints related to order tracking with professionalism and empathy.

Skills

Voice account experience

Order tracking

Attention to detail

English communication

Problem-solving

Team collaboration

Night shift willingness

Tools

CRM software

Job description

ISTA Solutions, an outsourcing company, is seeking an experienced Customer Service Representative to join our team in Makati. You will monitor orders, use tracking systems, and resolve issues while maintaining records and supporting customers with tracking and delivery inquiries.

The role requires at least 6 months of VOICE BPO experience, excellent English, and readiness to work onsite in Buendia, Makati on a night shift. We value teamwork and continuous learning in a supportive environment.