Back Office CSR (Logistics) | Earn a 21K Signing Bonus

ISTA Personnel Solutions; Makati; Presencial; PHP 240.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Attendance Bonus

Paid time off

Night differential

Descripción de la vacante

ISTA Solutions, an outsourcing company, is seeking an experienced Customer Service Representative to join our team in Makati. You will monitor orders, use tracking systems, and resolve issues while maintaining records and supporting customers with tracking and delivery inquiries.

The role requires at least 6 months of VOICE BPO experience, excellent English, and readiness to work onsite in Buendia, Makati on a night shift. We value teamwork and continuous learning in a supportive environment.

Formación

• At least 6 months BPO experience in a VOICE account.
• Excellent verbal and written English.
• Willing to work onsite in Buendia, Makati and night shift.

Responsabilidades

• Monitor the progress of orders through processing stages: confirmation, packaging, shipping, delivery.
• Use company-specific tracking systems to maintain real-time order visibility.
• Identify and address discrepancies, delays, or errors in order processing promptly.
• Collaborate with relevant teams to resolve issues and prevent recurrence.
• Maintain accurate records of order information including tracking numbers and delivery dates.
• Generate reports on order status and performance metrics as needed.
• Assist customers with inquiries related to order status, tracking information, and delivery schedules.
• Handle customer concerns or complaints related to order tracking with professionalism and empathy.

Conocimientos

Voice account experience

Order tracking

Attention to detail

English communication

Problem-solving

Team collaboration

Night shift willingness

Herramientas

CRM software

Descripción del empleo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
• Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
• Identify and address any discrepancies, delays, or errors in order processing promptly.
• Work closely with relevant teams to resolve issues and prevent future occurrences.
• Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
• Generate reports on order status and performance metrics as needed.
• Assist customers with inquiries related to order status, tracking information, and delivery schedules.
• Handle customer concerns or complaints related to order tracking with professionalism and empathy.

Requirements

• At least 6 months BPO experience in a VOICE account
• Experience in order tracking, logistics, or a related field is a PLUS
• Strong attention to detail and organizational skills.
• Excellent verbal and written English skills
• Problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives