Logistics Customer Support Specialist - On-Site Night Shift

TASQ; Manila; Presencial; PHP 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free HMO

Free Dependents

Night Differential

Program Incentives

Virtual Recruitment Process

Descripción de la vacante

TASQ in Manila's McKinley, BGC Taguig is hiring a Customer Service Representative to assist customers with shipment inquiries, track deliveries, resolve issues, and ensure a smooth, positive experience on a fast-paced logistics account.

You will handle inbound/outbound calls, emails or chats, provide tracking updates, coordinate with operations, and maintain accurate records, all while delivering courteous service.

Formación

• At least 6 months of BPO experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in BGC Taguig.
• Willing to work graveyard shift and shifting schedule.
• Can start ASAP.

Responsabilidades

• Handle inbound and outbound calls, emails, or chats related to logistics services.
• Provide shipment tracking updates and delivery status information.
• Address customer concerns, complaints, and requests in a timely manner.
• Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues.
• Process orders, update records, and maintain accurate customer information.
• Ensure customer satisfaction by delivering professional and courteous service.
• Escalate complex issues when necessary.

Conocimientos

BPO experience

English communication

Educación

High School Diploma

Descripción del empleo

TASQ in Manila's McKinley, BGC Taguig is hiring a Customer Service Representative to assist customers with shipment inquiries, track deliveries, resolve issues, and ensure a smooth, positive experience on a fast-paced logistics account.

You will handle inbound/outbound calls, emails or chats, provide tracking updates, coordinate with operations, and maintain accurate records, all while delivering courteous service.