Logistics Officer (Airfreight and Air Export)

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Signing bonus 20k

Job summary

Offshore Business Processing in Manila seeks a seasoned airfreight specialist to manage time-critical AOG shipments from Alabang, coordinating with clients and suppliers to keep deliveries moving.

HMO on Day 1, a 20k signing bonus, and travel opportunities are among rewards. The role requires 3–4 years in airfreight, strong knowledge of international regs, and leadership to guide frontline teams.

Qualifications

• 3-4 years’ experience in airfreight and international freight forwarding.
• Expert knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Proven managerial and coordination skills for front-line AOG operations.
• Business-level English, written and spoken.
• Willingness to work 24/7/365 shifts, including holidays.

Responsibilities

• Manage end-to-end AOG shipments and spot quotations.
• Coordinate with customers and suppliers to resolve issues.
• Monitor shipments and provide timely updates to ensure visibility.
• Adhere to SOPs and client procedures for operations.
• Lead and support front-line AOG operations.

Skills

Airfreight

Leadership

Customer service

English proficiency

Attention to detail

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Onsite work in ALABANG

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning
  

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Manage dispute cases
• Supervise the activity
  

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site