AOG Desk Front Officer – Customer Service Agent

Offshore Business Processing Inc.; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO on Day 1

20k Signing Bonus

Travel opportunities

Job summary

Offshore Business Processing Inc. is seeking a Logistics Operations Expert in Taguig to manage time-sensitive shipments and customer relations. The role includes handling international logistics across several transportation modes and adhering to strict operational procedures.

Applicants should have 3-4 years of relevant experience with proven negotiation and leadership skills, alongside business-level proficiency in English. A signing bonus of 20k is offered, with a salary range of 30,000 - 40,000 PHP.

Qualifications

• 3-4 years’ experience in logistics with strong exposure to international operations.
• Expert in international air transport regulations, customs rules.
• Ability to lead, guide, and support AOG operations.
• High stress resistance with effective decision-making.
• Business-level English proficiency required.

Responsibilities

• Handle customer requests and provide suitable solutions.
• Create and oversee files in F.A.S.T according to KPIs.
• Maintain constant communication with Back Officer.
• Track and monitor shipments in real-time.

Skills

International logistics operations

Negotiation skills

Customer service orientation

Problem-solving skills

English proficiency

Tools

F.A.S.T system

Logistics software

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Salary : 30,000 - 40,000

Customer Relation Key Outcomes:

• Answer & Handle customer requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests (White/Orange/Purple)
• Adhere to client-specific operational procedures (SOP)
• Represent the client to carriers and FXL network
• Negotiate with suppliers
• Inform the customer in real-time
• Update instructions for Hand-Over

Operational Key Outcomes:

• Create files in F.A.S.T in accordance with KPIs
• Give instructions to the Back Officer
• Maintain constant communication with the Back Officer
• Be able to handle the complete processing of both national and international shipments
• Track and monitor AOGs in F.A.S.T in real-time
• Follow up on confirmations of loading, pickup, and delivery of goods
• Check files according to the checklist
• Control administrative documents, forms related to the transport of goods, and content.
• Supervise the activity of Back Officers

Requirements

• 3-4 years’ experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Full mastery of the specificities of all transportation modes, particularly in AOG and time-critical operations.
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations.
• Business-level English proficiency (spoken, written, and reading).
• Excellent written and verbal communication skills, suitable for client escalation management.
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
• Strict adherence to procedures, service organization, schedules, break times, and holidays.
• Consistent compliance with company Quality, Hygiene, and Safety standards.
• High organizational capability, with demonstrated reactivity and proactivity in operational execution.
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders.
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements