Airfreight Export Specialist - Freight Forwarding (20k Signing Bonus)

OFFSHORE BUSINESS PROCESSING INC.; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Perks and rewards

Travel opportunities

Recognition program

Work-life balance

Learning & development

Job summary

OFFSHORE BUSINESS PROCESSING INC. in Alabang (Muntinlupa) seeks an experienced Airfreight Operations Lead to manage end-to-end AOG shipments, coordinate with clients and suppliers, and ensure time-critical compliance.

The role requires 3–4 years in international airfreight, strong knowledge of Incoterms and customs rules, and a solid, customer-focused mindset. Salary range is PHP 30,000–50,000 monthly; 24/7 shift availability and learning opportunities are provided.

Qualifications

• 3-4 years in airfreight with international forwarder ops.
• Strong knowledge of Incoterms, customs rules, and compliance requirements.
• Experience leading front-line AOG operations.

Responsibilities

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and shipment processing.
• Monitor shipments, manage deviations, and provide timely updates for client visibility.
• Maintain constant communication with all parties involved.
• Manage dispute cases and supervise the activity.
• Adhere to client SOPs and negotiate with suppliers.

Skills

Airfreight

International freight

Incoterms

Customs rules

Time-critical ops

Leadership

Customer service

English proficient

Job description

Job Summary

• HMO on Day 1

• Receive promising perks and rewards

• Experience travel opportunities

• Get recognized for what you do

• Achieve work-life balance

• Improve exponentially with enhanced learning

Responsibilities

Salary : 30,000 - 50,000

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests

• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)

• Find suitable solutions for customer requests

• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction

• Resolve operational issues promptly

• Adhere to client-specific operational procedures (SOP)

• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing

• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems

• Maintain constant communication with all parties involved

• Manage dispute cases

• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import

• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements

• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments

• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations

• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution

• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders

• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations

• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus

• Excellent written and verbal communication skills, suitable for client escalation management

• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image

• Strict adherence to procedures, service organization, schedules, break times, and holidays

• Consistent compliance with company Quality, Hygiene, and Safety standards

• High organizational capability, with demonstrated reactivity and proactivity in operational execution

• Working knowledge of relevant computer and operational tools.

• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements

• Amenable to work in Alabang site