Airfreight Specialist

Offshore Business Processing; Pasig; On-site; PHP 502,200 - 725,400; Full time

Benefits offered by this job

HMO on Day 1

Signing bonus 20k PHP

Travel opportunities

Job summary

Offshore Business Processing in Pasig is seeking an experienced logistics professional to manage time‑critical shipments and support international operations. The role requires leadership in AOG environments and strong English communication.

You will ensure SOP compliance, coordinate with carriers and back office teams, and continuously improve real‑time shipment tracking. The position offers 24/7 shift coverage, opportunities for travel, and a path to advance within the logistics network.

Qualifications

• 3–4 years experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
• Expert‑level knowledge of international air transport regulations, Incoterms, customs rules, and compliance requirements.
• Proven managerial and coordination skills, with the ability to lead, guide, and support front‑line AOG operations.

Responsibilities

• Be the go‑to expert for time‑critical shipments and keep operations moving.
• Advise the customer on potential restrictions (Weather/Geo‑Political/Trade Compliance/etc).
• Find suitable solutions for customer requests (White/Orange/Purple).
• Adhere to client‑specific operational procedures (SOP).
• Represent the client to carriers and FXL network.
• Negotiate with suppliers.
• Validate service quotes if necessary.
• Inform the customer in real‑time.
• Update instructions for Hand‑Over.
• Create files in F.A.S.T in accordance with KPIs.
• Give instructions to the Back Officer.
• Maintain constant communication with the Back Officer.
• Be able to handle the complete processing of both national and international shipments.
• Track and monitor AOGs in F.A.S.T in real‑time.
• Follow up on confirmations of loading, pickup, and delivery of goods.
• Check files according to the checklist.
• Control administrative documents, forms related to the transport of goods, and content.
• Update dedicated IT tools.
• Manage dispute cases.
• Supervise the activity of Back Officers.

Skills

Logistics management

AOG operations

English proficiency

Customer service

Communication skills

Job description

Responsibilities

Be the go-to expert for time‑critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today.

Customer Relation Key Outcomes

• Answer & Handle customer requests
• Advise the customer on potential restrictions (Weather/Geo‑Political/Trade Compliance/etc)
• Find suitable solutions for customer requests (White/Orange/Purple)
• Adhere to client‑specific operational procedures (SOP)
• Represent the client to carriers and FXL network
• Negotiate with suppliers
• Validate service quotes if necessary
• Inform the customer in real‑time
• Update instructions for Hand‑Over

Operational Key Outcomes

• Create files in F.A.S.T in accordance with KPIs
• Give instructions to the Back Officer
• Maintain constant communication with the Back Officer
• Be able to handle the complete processing of both national and international shipments
• Track and monitor AOGs in F.A.S.T in real‑time
• Follow up on confirmations of loading, pickup, and delivery of goods
• Check files according to the checklist
• Control administrative documents, forms related to the transport of goods, and content.
• Update dedicated IT tools
• Manage dispute cases.
• Supervise the activity of Back Officers

Benefits

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work‑life balance
• Improve exponentially with enhanced learning
• Get a 20k Signing Bonus!

Job Requirements

• 3‑4 years experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
• Expert‑level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Full mastery of the specificities of all transportation modes, particularly in AOG and time‑critical operations.
• Proven managerial and coordination skills, with the ability to lead, guide, and support front‑line AOG operations
• Strong sense of responsibility, rigor, and discipline in decision‑making and issue resolution under
• High stress resistance, with the ability to remain effective in escalated and time‑sensitive situations.
• Business‑level English proficiency (spoken, written, and reading).
• Excellent written and verbal communication skills, suitable for client escalation management.
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
• Strict adherence to procedures, service organization, schedules, break times, and holidays.
• Consistent compliance with company Quality, Hygiene, and Safety standards.
• High organizational capability, with demonstrated reactivity and proactivity in operational execution.
• Strong interpersonal skills and a team‑oriented mindset, enabling effective coordination with internal teams and external stakeholders.
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift‑based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site