AOG Desk Back Officer - Senior Operator

OFFSHORE BUSINESS PROCESSING INC.; Metro Manila; On-site; PHP 312,000 - 357,000; Full time

Benefits offered by this job

HMO on Day 1

Signing bonus 20k

Travel opportunities

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking an AOG Desk Back Officer - Senior Operator in Alabang to drive seamless logistics, manage transport documents, and support real-time operations.

The role offers HMO from day one, a 20k signing bonus, opportunities for travel, and a strong emphasis on work-life balance and professional growth.

You will collaborate with the operations team across multiple transport modes, adhere to SOPs, and maintain high service standards in a 24/7 environment.

Qualifications

• 2–3 years’ experience in logistics with international operations.
• Strong knowledge of air transport and freight regulations.
• Familiar with AOG environments and time-critical handling.
• Excellent written and verbal communication.
• Ability to adhere to procedures and provide quality service.

Responsibilities

• Follow SOPs and customer specifics.
• Process AOG files administratively.
• Create Import/Export files in the TMS.
• Tax and prepare transportation documents.
• Organize local transportation with providers in relevant countries.
• Communicate with Local FXL with information for moves.
• Update FAST and Cargowise with events.
• Relay files and feedback to Front Officer.
• Alert Front Officer and Supervisor in case of disruption.
• Work closely with FXL Network and uphold quality procedures.

Tools

FAST

Cargowise

Job description

AOG Desk Back Officer - Senior Operator

Drive seamless logistics, manage transport documents, and support real time operations with confidence. Join the OBP team HERE.

Get a 20k Signing Bonus!

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Salary : 28,000 - 32,000

• Follow operational procedures (SOP) as well as customer specifics.
• Ensure the administrative processing of AOG files
• Create Import/Export files in the TMS
• Tax and prepare transportation documents
• Organize local transportation using the listed providers in the concerned countries
• Communicate with Local FXL all necessary information and document to process physical move.
• Update dedicated IT tools, i.e. F.A.S.T, Cargowise, with event (if applicable)
• Communicate and transfer ongoing files and customer feedback to the Front Officer
• Alert the Front Officer & Supervisor in case of disruption
• Actively Cooperate with the FXL Network
• Adhere to quality procedures

Requirements

• 2–3 years’ experience in the logistics industry, with solid exposure to international logistics operations across multiple transportation modes
• Strong mastery of international air transport and logistics regulations, including Incoterms, customs rules, and compliance requirements
• Comprehensive understanding of the specificities of all transportation modes, with emphasis on time-critical and AOG environments
• Clear and professional written and verbal communication skills
• Strong customer service orientation, with the ability to convey a positive and professional brand image to clients
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Compliance with company Quality, Hygiene, and Safety standards
• Strong sense of responsibility, rigor, and discipline, especially in a 24/7 operational setting
• High stress tolerance and ability to perform under pressure in time-critical situations
• Strong organizational skills, with demonstrated reactivity and proactivity
• Effective interpersonal skills, with a team-oriented mindset
• Working knowledge of standard computer and operational tools
• Amenable to work In Alabang site
• Amenable to work in any shift
• Can start ASAP