Logistics Officer (Air Export)

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Signing bonus 20k

HMO on Day 1

Travel opportunities

Work-life balance

Recognition for accomplishments

Job summary

Offshore Business Processing in Alabang, Philippines, seeks a seasoned airfreight professional to manage time-critical shipments. You will oversee end-to-end AOG operations, coordinate with customers and suppliers, and ensure compliance with international regulations.

The role requires 3-4 years in airfreight, strong English, and a proactive, detail-oriented mindset. Onsite work in Alabang offers an opportunity for growth, recognition, and travel opportunities.

Qualifications

• 3-4 years of experience in airfreight and international freight forwarding operations.
• Expert-level knowledge of international air transport regulations, Incoterms, customs rules and compliance.
• Time-critical operations focus, particularly AOG/aerospace shipments.
• Proven managerial and coordination skills to lead and support front-line AOG operations.
• Strong attention to detail, discipline in decision-making and issue resolution.
• Business-level English, written and spoken; additional languages a plus.
• Excellent written and verbal communication for client escalation management.
• Strong customer service orientation with internal and external stakeholders.
• Strict adherence to procedures, schedules, and holidays.
• High organizational capability with proactive operational execution.

Responsibilities

• Answer and handle customer AOG requests.
• Advise customers on weather, geo-political, and trade compliance restrictions.
• Find suitable solutions for customer requests.
• Contribute to cost optimization while maintaining quality and satisfaction.
• Resolve operational issues promptly.
• Adhere to client-specific SOPs.
• Negotiate with suppliers.
• Manage end-to-end AOG shipments, including spot quotations and coordination.
• Monitor shipments, provide timely updates for visibility.
• Maintain constant communication with all parties.
• Supervise the activity.

Skills

Airfreight operations

AOG

International freight forwarding

English proficiency

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Onsite work set up in Alabang

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements