Airfreight Specialist (Air Export)

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO Day 1

Travel opportunities

Recognition program

Work-life balance

Learning & development

Signing bonus 20k

Job summary

Offshore Business Processing seeks an experienced professional to manage end-to-end AOG airfreight operations for time-critical shipments. You will oversee customer coordination, ensure timely updates, and uphold quality standards across the supply chain.

The role requires 3–4 years in airfreight with strong knowledge of Incoterms, customs rules, and aerospace shipping specifics. A leadership mindset and 24/7 readiness are essential.

Qualifications

• 3-4 years’ experience in airfreight and international operations (export/import).
• Expert knowledge of air transport regulations incl. Incoterms and customs rules.
• Time-critical operations expertise, esp. AOG/aerospace shipments.
• Proven managerial and coordination skills for front-line AOG operations.
• Strong attention to detail, responsibility and decision-making discipline.

Responsibilities

• Answer & handle customer AOG requests and advise on restrictions.
• Find suitable solutions for customer requests while maintaining service levels.
• Contribute to cost optimization without compromising quality or satisfaction.
• Resolve operational issues promptly and keep clients informed.
• Negotiate with suppliers and adhere to SOPs.

Skills

AOG Operations

Airfreight Knowledge

International Freight Forwarding

Customer Service

Team Leadership

Tools

Incoterms

Customs Rules

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements