Freight Operations

Offshore Business Processing; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Offshore Business Processing in Muntinlupa is seeking an experienced logistics professional to lead AOG shipments and airfreight operations at the Alabang site. The role emphasizes end-to-end shipment handling, regulatory compliance, and proactive customer coordination.

The ideal candidate has 3-4 years in airfreight with strong leadership, exceptional attention to detail, and a customer-service mindset. The position requires availability for 24/7/365 shifts in a time-critical environment.

Qualifications

• 3-4 years’ experience in airfreight with exposure to international freight forwarding operations.
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments.
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations.
• Strong sense of responsibility, rigor, attention to details, and discipline in decision‑making and issue resolution.
• Strong interpersonal skills and a team‑oriented mindset, enabling effective coordination with internal teams and external stakeholders.
• High stress resistance, with the ability to remain effective in escalated and time‑sensitive situations.
• Business‑level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management.
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
• Strict adherence to procedures, service organization, schedules, break times, and holidays.
• Consistent compliance with company Quality, Hygiene, and Safety standards.
• High organizational capability, with demonstrated reactivity and proactivity in operational execution.
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift‑based operations, including public holidays, in line with AOG service requirements.
• Amenable to work in Alabang site.

Responsibilities

• Answer & handle customer AOG requests.
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc).
• Find suitable solutions for customer requests.
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction.
• Resolve operational issues promptly.
• Adhere to client-specific operational procedures (SOP).
• Negotiate with suppliers.
• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing.
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems.
• Maintain constant communication with all parties involved.
• Supervise the activity.

Skills

Airfreight

International freight forwarding

Time-critical operations

Leadership

Customer service

English proficiency

Education

Diploma

Job description

On-site - Muntinlupa 3-5 Yrs Exp Diploma Full-time

Job Description

Customer Relation Key Outcomes

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision‑making and issue resolution
• Strong interpersonal skills and a team‑oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time‑sensitive situations
• Business‑level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift‑based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site