Logistics Officer (Airfreight)

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition of performance

Work-life balance

Learning and development

Job summary

Offshore Business Processing in Alabang (Muntinlupa) is seeking an experienced logistics specialist to be the go-to expert for time-critical shipments, support customers, and ensure on-time delivery in a demanding airfreight environment.

You will handle end-to-end AOG shipments, monitor deviations, coordinate with internal teams and external suppliers, and maintain clear client communications. The role requires 3–4 years in airfreight, strong knowledge of Incoterms, and proficiency in English.

Qualifications

• 3–4 years’ experience in airfreight with international freight forwarding operations
• Expert-level knowledge of international air transport regulations including Incoterms, customs rules and compliance requirements
• Experience with time-critical operations, especially AOG/Aerospace shipments
• Proven managerial and coordination skills to lead frontline AOG operations
• Strong sense of responsibility, rigor, attention to details, and disciplined decision-making
• Business-level English; knowledge of additional languages is a plus

Responsibilities

• Answer & handle customer AOG requests
• Advise on potential restrictions (Weather/Geo-Political/Trade Compliance)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific SOPs
• Negotiate with suppliers
• Manage end-to-end AOG shipments including spot quotations and coordination
• Monitor shipments, manage deviations, provide timely updates for visibility
• Maintain constant communication with all involved parties
• Manage dispute cases
• Supervise the activity

Skills

Airfreight operations

Customer relations

Team leadership

English proficiency

Attention to detail

Problem solving

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today.

Salary : 30,000 - 50,000

Onsite work in ALABANG

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Manage dispute cases
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision‑making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site