Airfreight Specialist (Air Export)

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Recognition program

Job summary

Offshore Business Processing in the Philippines seeks a seasoned AOG and airfreight specialist to manage end-to-end time-sensitive shipments. You will coordinate with customers, suppliers, and internal teams to keep operations moving, respond to AOG requests, and ensure compliance with regulations.

The role requires 3-4 years in airfreight, strong English, and a proactive, resilient mindset. You will work onsite at Alabang and benefit from a comprehensive benefits package and signing bonus

Qualifications

• 3-4 years of airfreight experience
• Knowledge of international air transport regulations (Incoterms, customs)
• Experience with time-critical operations (AOG/Aerospace)
• Proven managerial and coordination skills for front-line AOG operations
• Strong attention to detail and discipline in decision-making
• Excellent written and verbal communication for client escalation management
• High stress resistance and ability to operate under time pressure
• Business-level English proficiency (speaking, writing, reading)

Responsibilities

• Manage end-to-end AOG shipments, including spot quotations and client coordination
• Monitor shipments, manage deviations, provide timely updates for visibility
• Maintain communication with all parties involved
• Manage dispute cases and ensure SOP adherence
• Negotiate with suppliers and support cost optimization
• Supervise the AOG operational activity and frontline team

Skills

Airfreight knowledge

Time-critical operations

Customer service orientation

English proficiency

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Onsite work in ALABANG

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning
  

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Manage dispute cases
• Supervise the activity
  

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site