Airfreight Senior Operator (Import and Export)

OFFSHORE BUSINESS PROCESSING INC.; Muntinlupa; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Recognition for your work

Work-life balance

Learning & growth

Job summary

OFFSHORE BUSINESS PROCESSING INC. in Manila is seeking a Logistics Coordinator to manage international logistics operations with focus on air transport and time-critical tasks. You will follow SOPs, process AOG cases, and prepare Import/Export files in the TMS while coordinating with local providers.

The role requires strong communication, organization, and customer service, with a readiness to work across shifts and travel opportunities as needed.

Qualifications

• 2–3 years' experience in the logistics industry with international exposure.
• Strong knowledge of air transport, logistics regulations, Incoterms, and customs.
• Time-critical and AOG environments experience; able to work 24/7 shift if needed.
• Clear and professional written and verbal communication; customer-focused.

Responsibilities

• Follow SOPs and customer specifics in daily operations.
• Process AOG files administratively and create Import/Export files in the TMS.
• Prepare transportation documents and manage local transport with providers.
• Update IT tools (F.A.S.T, Cargowise) with event data.
• Communicate with Front Officer and Supervisor on disruptions or feedback.
• Collaborate with the FXL Network and adhere to quality procedures.

Skills

Communication skills

Customer service

Organization skills

Teamwork

Stress management

Tools

F.A.S.T

Cargowise

Job description

Job Summary

• HMO on Day 1

• Receive promising perks and rewards

• Experience travel opportunities

• Get recognized for what you do

• Achieve work-life balance

• Improve exponentially with enhanced learning

Responsibilities

• Follow operational procedures (SOP) as well as customer specifics.

• Ensure the administrative processing of AOG files

• Create Import/Export files in the TMS

• Tax and prepare transportation documents

• Organize local transportation using the listed providers in the concerned countries

• Communicate with Local FXL all necessary information and document to process physical move.

• Update dedicated IT tools, i.e. F.A.S.T, Cargowise, with event (if applicable)

• Communicate and transfer ongoing files and customer feedback to the Front Officer

• Alert the Front Officer & Supervisor in case of disruption

• Actively Cooperate with the FXL Network

• Adhere to quality procedures

Requirements

• 2-3 years' experience in the logistics industry, with solid exposure to international logistics operations across multiple transportation modes

• Strong mastery of international air transport and logistics regulations, including Incoterms, customs rules, and compliance requirements

• Comprehensive understanding of the specificities of all transportation modes, with emphasis on time-critical and AOG environments

• Clear and professional written and verbal communication skills

• Strong customer service orientation, with the ability to convey a positive and professional brand image to clients

• Strict adherence to procedures, service organization, schedules, break times, and holidays

• Compliance with company Quality, Hygiene, and Safety standards

• Strong sense of responsibility, rigor, and discipline, especially in a 24/7 operational setting

• High stress tolerance and ability to perform under pressure in time-critical situations

• Strong organizational skills, with demonstrated reactivity and proactivity

• Effective interpersonal skills, with a team-oriented mindset

• Working knowledge of standard computer and operational tools

• Amenable to work In Alabang site

• Amenable to work in any shift

• Can start ASAP