Global Logistics CX & Operations Lead

A.P. Moller - Maersk; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in Manila seeks a Lead Logistics CX & Operations Specialist to own customer experience activities, manage shipping documents, and coordinate cross-functional operations within the global Maersk framework.

This role involves direct interaction with international colleagues, case handling, onboarding new customers, and ensuring efficient, compliant processes across the shipping lifecycle.

Responsibilities

• Customer channel management
• Case management
• Customer onboarding and relationship management
• Contract and dispute management

Job description

Maersk in Manila seeks a Lead Logistics CX & Operations Specialist to own customer experience activities, manage shipping documents, and coordinate cross-functional operations within the global Maersk framework.

This role involves direct interaction with international colleagues, case handling, onboarding new customers, and ensuring efficient, compliant processes across the shipping lifecycle.