Customer-Centric Logistics & Operations Lead

APM Terminals; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Maersk in the Philippines (Metro Manila, Pasig) seeks a logistics professional to own shipment execution, ensure service levels, and act as the primary customer contact. You will collaborate with cross-functional teams to understand customer needs and drive process improvements.

The role emphasizes customer satisfaction, timely cargo delivery, and adherence to standard operating procedures in a fast-paced environment, including RTO day shifts.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business or a related field.
• Minimum 3–5 years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end-to-end shipment processes and service level management.
• Proven experience in managing customer interactions and building stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience driving continuous improvement and supporting transformation initiatives.
• Good business and operational acumen with a focus on performance targets and service delivery.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards.
• Develop a deep understanding of customers to enable tailored service delivery.
• Ensure timely and accurate delivery of cargo.
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution.
• Meet relevant service level agreements and customer-specific targets.
• Adhere to standard processes and customer-specific operating procedures for compliance.
• Coordinate end-to-end shipment execution with internal and external stakeholders.
• Act as a customer advocate and key point of contact.
• Build understanding of customers' businesses, priorities, and pain points.
• Use customer insights to inform subject matter experts and identify improvements.
• Share relevant customer knowledge with internal teams to enhance collaboration.

Skills

End-to-end shipment processes

Service level management

Customer interactions

Understanding customer requirements

Continuous improvement

English communication

Stakeholder management

Problem solving

Collaboration

Education

Bachelor's degree in Logistics, Supply Chain, Business or related field

Job description

Maersk in the Philippines (Metro Manila, Pasig) seeks a logistics professional to own shipment execution, ensure service levels, and act as the primary customer contact. You will collaborate with cross-functional teams to understand customer needs and drive process improvements.

The role emphasizes customer satisfaction, timely cargo delivery, and adherence to standard operating procedures in a fast-paced environment, including RTO day shifts.