Logistics Customer Success Specialist

Deus International Global Logistics Inc.; Manila; Presencial; PHP 300 000 - 420 000; Tempo integral

Resumo da oferta

Deus International Global Logistics Inc. is seeking a Customer Service Representative in Manila to link customers, carriers, and internal teams. You will manage inquiries related to shipping, deliveries, billing, and logistics services while ensuring timely movement of goods.

The role rewards a customer-focused professional with strong communication and problem-solving skills. The position requires a bachelor’s degree and experience in logistics or customer service, with familiarity in logistics

Qualificações

• Bachelor’s degree required in a relevant field.
• Experience in customer service or logistics is preferred.
• Strong communication and interpersonal abilities.
• Solid understanding of logistics and supply chain processes.
• Proficient in multiple tasks and prioritization.
• Detail-oriented with accurate record-keeping.

Responsabilidades

• Serve as the primary contact for customers on shipments, status, and billing.
• Monitor shipment status and provide timely updates to customers.
• Notify customers of delays or changes in schedules.
• Address complaints about damaged goods or service issues.
• Input and manage customer orders in systems.
• Verify shipping details and special instructions.

Conhecimentos

Customer service

Logistics knowledge

Communication skills

Problem-solving

Attention to detail

Time management

Multitasking

Formação académica

Bachelor's degree in BS Customs Admin / Business Admin or related field

Ferramentas

Logistics platforms

Descrição da oferta de emprego

Deus International Global Logistics Inc. is seeking a Customer Service Representative in Manila to link customers, carriers, and internal teams. You will manage inquiries related to shipping, deliveries, billing, and logistics services while ensuring timely movement of goods.

The role rewards a customer-focused professional with strong communication and problem-solving skills. The position requires a bachelor’s degree and experience in logistics or customer service, with familiarity in logistics