Shipping & Customer Success Specialist

Gothong Southern Shipping; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical and Dental

Life and Accidental Insurance

Retirement

Performance Bonus

Annual Increment

Paid Leaves

Company Loans

Miscellaneous Allowance

Job summary

A logistics and shipping company located in Metro Manila is seeking a customer service professional to enhance the client experience. The role involves addressing inquiries, handling shipping documentation, and providing timely status updates to customers. Ideal candidates possess strong communication skills, an ability to multitask, and relevant customer service experience. The position offers several company benefits including medical and dental insurance, performance bonuses, and paid leaves. This is a full-time role with regular hours from Monday to Friday.

Qualifications

• Strong verbal and written communication skills are essential.
• Providing excellent customer service by addressing inquiries and resolving concerns.
• Ability to multitask while managing high volumes of customer requests.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Handle shipping paperwork and ensure prompt processing of shipments.
• Track shipment status and provide timely updates to clients.

Skills

Strong verbal and written communication skills

Excellent customer service skills

Ability to multitask and prioritize

Strong organizational skills

Knowledge of Microsoft Office Suite

Education

College graduate

Job description

A logistics and shipping company located in Metro Manila is seeking a customer service professional to enhance the client experience. The role involves addressing inquiries, handling shipping documentation, and providing timely status updates to customers. Ideal candidates possess strong communication skills, an ability to multitask, and relevant customer service experience. The position offers several company benefits including medical and dental insurance, performance bonuses, and paid leaves. This is a full-time role with regular hours from Monday to Friday.