Customer Experience Specialist

DP World; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading logistics firm based in Manila is seeking a candidate responsible for client coordination and documentation related to shipments. The ideal applicant will have a Bachelor's degree in Customs Administration or Logistics and experience in customer service within freight forwarding. Key responsibilities include managing bookings and coordinating with vendors. This role offers an opportunity to grow within a global firm focused on supply chain solutions.

Qualifications

• Bachelor's degree required in Customs Administration or Logistics.
• Experience in customer service role in freight forwarding.
• Knowledge of shipment documentation and coordination required.

Responsibilities

• Manage bookings and monitor shipments from departure to arrival.
• Coordinate with vendors, carriers, and brokers.
• Ensure timely return of empty containers for imports.

Skills

Client coordination

Good interpersonal skills

Documentation monitoring

Proficient in MS Office

Education

Bachelor’s degree in Customs Administration or Logistics

Job description

A leading logistics firm based in Manila is seeking a candidate responsible for client coordination and documentation related to shipments. The ideal applicant will have a Bachelor's degree in Customs Administration or Logistics and experience in customer service within freight forwarding. Key responsibilities include managing bookings and coordinating with vendors. This role offers an opportunity to grow within a global firm focused on supply chain solutions.