Logistics Customer Experience Specialist

Deus International Global Logistics Inc.; Davao City; Presencial; PHP 300 000 - 420 000; Tempo integral

Resumo da oferta

Deus International Global Logistics Inc. is seeking a Customer Service Representative in the Philippines to be a key contact for customers through the logistics and supply chain process.

You will handle shipment inquiries, delivery updates, order processing, billing concerns, and service issues while coordinating with carriers, accounting, sales, operations, and inventory teams to support timely deliveries.

Qualificações

• Bachelor's degree in BS Customs Administration, Business Administration, or a related field.
• Previous experience in customer service, logistics, or supply chain operations is highly desirable.
• Familiarity with industry-specific logistics platforms is an advantage.
• Bilingual communication skills are an advantage.
• Solid knowledge of logistics and supply chain processes.
• Strong customer service and communication skills.

Responsabilidades

• Respond to customer inquiries regarding shipments, delivery status, billing, invoices, payment terms, and logistics services.
• Monitor shipment and delivery progress and provide customers with timely updates.
• Proactively notify customers about delays, damaged goods, incorrect deliveries, and other transportation issues.
• Investigate customer complaints and concerns and develop practical solutions.
• Input, process, and manage customer orders in the system.
• Verify shipping details, including addresses, delivery schedules, and special instructions.
• Maintain accurate records of customer interactions, complaints, issues, and resolutions.
• Prepare reports for management covering delivery performance, customer satisfaction, and other relevant service metrics.
• Coordinate with the accounting department to resolve billing discrepancies and invoice-related concerns.
• Coordinate with carriers regarding shipping routes, schedules, and delivery requirements.
• Monitor logistics operations to help ensure compliance with company quality standards and customer expectations.
• Escalate unresolved or complex issues to senior customer service or logistics management teams.
• Collaborate with sales, operations, and inventory management teams to align customer requirements with logistics capabilities.

Conhecimentos

Customer service

Logistics knowledge

Communication skills

Multitasking

Teamwork

Formação académica

Bachelor's degree in BS Customs Administration, Business Administration, or related field

Ferramentas

Logistics platforms

Descrição da oferta de emprego

Deus International Global Logistics Inc. is seeking a Customer Service Representative in the Philippines to be a key contact for customers through the logistics and supply chain process.

You will handle shipment inquiries, delivery updates, order processing, billing concerns, and service issues while coordinating with carriers, accounting, sales, operations, and inventory teams to support timely deliveries.