Logistics Customer Experience Specialist

Deus International Global Logistics Inc.; Mabalacat; On-site; PHP 246,000 - 379,000; Full time

Job summary

Deus International Global Logistics Inc. is seeking a Customer Service Representative to link customers, carriers, and internal teams in a fast-paced logistics environment.

You will handle inquiries related to shipments, deliveries, billing, and logistics services, ensuring accurate and timely movement of goods. The role requires strong communication, problem-solving skills, and attention to detail to maintain quality standards and customer satisfaction.

Qualifications

• Bachelor's degree required in Customs Administration or related field.
• Experience in customer service or logistics is desirable.
• Familiarity with logistics platforms is an advantage.
• Strong knowledge of logistics and supply chain processes.
• Customer-focused and communication skills.
• Ability to multi-task and manage time.

Responsibilities

• Serve as the primary contact for customers, carriers, and internal teams.
• Monitor shipment status and provide timely updates.
• Address billing inquiries and coordinate with accounting.
• Input and manage orders with accurate shipping details.
• Prepare reports on delivery performance and customer satisfaction.
• Collaborate with sales, operations, and inventory teams.
• Escalate complex issues to senior management when needed.

Skills

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Time management

Multitasking

Computer literacy

Team collaboration

Adaptability

Bilingual

Education

Bachelor's degree in Customs Administration / Business Administration

Job description

Deus International Global Logistics Inc. is seeking a Customer Service Representative to link customers, carriers, and internal teams in a fast-paced logistics environment.

You will handle inquiries related to shipments, deliveries, billing, and logistics services, ensuring accurate and timely movement of goods. The role requires strong communication, problem-solving skills, and attention to detail to maintain quality standards and customer satisfaction.