Senior Logistics & Customer Experience Leader

A.P. Moller - Maersk; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Maersk, a global leader in integrated logistics, is seeking a Customer Experience Leader to oversee a team of agents and optimize delivery of non-physical and outsourced products. You will drive CX strategy, promote digital solutions, and implement cost-saving plans while ensuring safety and reliability.

Build strong customer relationships and engage cross-functionally to improve performance. You will lead onboarding and coaching of team members, shape the customer experience culture from

Qualifications

• Leadership experience in a logistics setting is required.
• Bachelor's degree in Supply Chain or related discipline is mandatory.
• Strong business acumen and knowledge of the local market are essential.

Responsibilities

• Lead a team of agents to optimize delivery of services and manage a customer portfolio.
• Drive CX strategy and outcomes, promote digital solutions, and align with cost-saving plans.
• Build strong customer relationships, monitor satisfaction, and represent customer voice across the organization.
• Collaborate cross-functionally to update SOPs/IOPs and accelerate efficiency with GSC.

Skills

Leadership

Logistics expertise

Customer experience

Stakeholder management

Process improvement

Education

Bachelor's degree in Supply Chain

Job description

Maersk, a global leader in integrated logistics, is seeking a Customer Experience Leader to oversee a team of agents and optimize delivery of non-physical and outsourced products. You will drive CX strategy, promote digital solutions, and implement cost-saving plans while ensuring safety and reliability.

Build strong customer relationships and engage cross-functionally to improve performance. You will lead onboarding and coaching of team members, shape the customer experience culture from